Call us on 0800 852 258 with your packing slip number or order number handy. Explain to one of our friendly team what the situation is, letting us know if we need to send you replacements or substitutes.
Once we have all the relevant information, we’ll organize the following to be sent to you via email, or in a small courier bag: Returns Authorisation form and Courier sticker/s. Note that these documents will be sent separately to any new product/replacements.
So that we know to organize the courier collection, you then EMAIL us at email@example.com OR CALL us on 0800 852 258 and quote the details.
Once you’ve let us know, please ensure that the ‘Returns Authorisation’ form is placed with the goods to come back. We need this to tell us what we need to credit and on which account. Returning this form with the goods correctly, facilitates a much faster processing of your credit.
We will on-charge freight if the problem is not of Fit's making: this incurs a standard charge of $10.50 per ticket. This procedure of providing and on-charging tickets is something we have introduced in response to requests from our customers as they find it easier and cheaper than organizing their own freight. Returns that require repackaging will incur a 15% handling fee.