Our 100/30 guarantee means that if you are not completely happy with the product you have purchased and you want to return it, you can .... no penalties ... no restocking fees. Just return the item in the original packaging within 30 days for a 100% credit or replacement. Some conditions apply and if the item shows signs of having been installed (or attempts have been made to install it) or used then no credit will be issued.
PLEASE FOLLOW THIS PROCEDURE FOR ALL RETURNS:
Call us on 0800 852 258 with your packing slip number or order number handy. Explain to one of our friendly team what the situation is, letting us know if we need to send you replacements or substitutes.
Once we have all the relevant information, we’ll organize the following to be sent to you via email, or in a small courier bag: Returns Authorisation form and Courier sticker/s.
So that we know to organize the courier collection, you then EMAIL us at [email protected] OR CALL us on 0800 852 258 and quote the details.
Once you’ve let us know, please ensure that the ‘Returns Authorisation’ form is placed with the goods to come back. We need this to tell us what we need to credit and on which account. Returning this form with the goods correctly, facilitates a much faster processing of your credit.
We will on-charge freight if the problem is not of Fit's making: this incurs a standard charge of $10.50 per ticket. This procedure of providing and on-charging tickets is something we have introduced in response to requests from our customers as they find it easier and cheaper than organizing their own freight. Returns that require repackaging will incur a 15% handling fee.